Palautuskäytäntö

Refund and Returns Policy

Last updated: October 18, 2026

Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, contact us within the 14-day period at support@vayne.site with your order number and a statement that you wish to withdraw. We will confirm receipt without delay and send you return instructions.

You must return the item(s) within 14 days of notifying us. Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

How to Request a Return

Email support@vayne.site with your order number and reason for return.
We will respond within 1–2 business days with return instructions specific to your order.
Because our products are fulfilled through a print-on-demand supplier (Printify), return addresses may vary depending on which fulfilment partner produced your item. We will confirm the correct return address in our reply.
Ship the item back in its original, unused condition. Include your order number inside the package.
Once we receive confirmation that the return has been delivered, we will process your refund within 14 days.

⚠️ Please do not send returns to our business address without first contacting us — items returned without prior authorisation may not be processed correctly.

Refunds

Once the return has been received and inspected, your refund will be issued to the original payment method within 14 days. We may withhold the refund until we have received the goods or you have provided proof of return shipment.

We may deduct from the refund if the value of the goods has been reduced due to handling beyond what is necessary to assess the nature and function of the product.

Conditions for Returns

Items must be unused, unworn, and in their original condition with original packaging where applicable. Items that show signs of use, washing, or damage caused by the customer may not be eligible for a full refund.

Exceptions — When the Right of Withdrawal Does Not Apply

The right of withdrawal does not apply to:

Products made to your specifications or clearly personalised
Sealed goods not suitable for return due to health protection or hygiene reasons, if unsealed after delivery

Note: Products that are produced on demand after an order is placed do not automatically lose the right of withdrawal under EU consumer law.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@vayne.site with your order number and clear photos of the issue. We will resolve the matter in accordance with applicable consumer protection laws — at no additional shipping cost to you.

Cancellations

To cancel an order, contact us as soon as possible at support@vayne.site. If the order has already entered production or been dispatched, cancellation may not be possible, as our products are made on demand.